Online Buyer Beware

Back in the fall, I found some amazing buffalo plaid curtain panels for a steal at the Christmas Tree Shops.

Christmas Tree Shops Plaid Curtain Panel

The ones I purchased are cream and teal, and I originally paid $16.99 for per pair, which I thought was a steal! When I decided I needed one more pair for our large window, I found the last pair in a markdown bin for $4.99- now that’s a real steal! They are hanging in our master bedroom, and every time I walk in the room, I love them again! But, you know how, when you change one thing, then the old stuff looks really old and needs to be updated? So, that happened. Time to for a spring-time spruce up! I needed to find some new bedding that would complement the curtains and the existing palette in the room. I did a lot of online searching until I finally stumbled upon this perfect set

7-piece-queen-luxury-aqua-blue-navy-and-white-comforter-set-8

on this website: www.extrablanket.com. They had lots of comforters and curtains at great prices! This particular set was marked down from $249.95 to $67.68! I know, right?! Since I had never heard of the company before, I did my due diligence (or so I thought) and checked into the website. They have a PayPal account and loads of listings on EBay and Amazon (although under different names in each case…which I thought was rather strange but I really wanted that comforter set…so I ignored the red flags). So, I ordered the set, paying for it with my credit card…and waited. I did receive a confirmation from extrablanket.com with tracking information. Then the second payment confirmation email came from PayPal, but from a company called Domestic Décors, but the email listed was from GrandLinen@yahoo.com…hmm. Another red flag. So now there are three different names being used. The PayPal payment page stated that the shipment would be within 5-7 days, and there was an order and tracking # so I figured it was all good. Then after the 5-7 days, I checked the tracking # page and it was blank. BLANK. Crap. So, giving them the benefit of the doubt, I waited some more (did I say how much that I REALLY wanted that comforter set?!) At the end of February I sent my first “Hey, I haven’t heard from you” email and waited for a response. Nothing. On March 2, I sent a “Hey, where’s my stuff, I am going to report you, blah, blah, blah” email. Again, NO RESPONSE. There is no phone number on the website, but there was one on my PayPal statement, so I called it. NOTHING. Just a ring and then a non-descript voice-mail message. Finally, reluctantly (because I REALLY wanted that comforter set) I called my credit card fraud division and reported them. The CC rep said it happens all the time-these companies open up websites and “sell” non-existent stuff, and no sooner does someone report them and shut them down, then they re-open under another name and keep on scamming consumers. The CC company refunded my money (initially I told her I didn’t want the money back because I REALLY wanted that comforter set- she laughed and said “well, that’s not gonna happen) and sent me an email stating that they had contacted the company and were waiting for a response. In the meantime, the website is still up and running and their postings on Amazon and EBay remain in place, which baffles me. How does this company remain open under all these different names on reputable websites if they are really not selling anything??? So, I am back on the hunt for another comforter set. If you happen to see anything king-sized that is teal and navy blue with some embroidered flowers, give me a shout out. (unless, of course, you spot it on extrablanket.com). Here’s hoping you’re keeping warm…under your nice, stylish comforter set…because it’s still so chilly here in Boston!! So beware! xoxo Susan

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